Every product carries its own individual delivery date and we will do our very best to get your order to you before this date.
All items are posted by Royal Mail Recorded Delivery or Special Delivery and you will be e-mailed the tracking number so you can check where it is.
Please expect delivery within 48 hours. This time frame may vary over Public Holidays.
Waterford gift range is subject to a delivery fee due to the weight of the glass crystal product
Listed below are the exceptions to when you may not receive your purchase within the time that we have stated.
Here at Cole we do all we can to stop fraudulent transactions. Our checks are essential and completed as standard for each and every transaction to protect the security of both our customers and our business.
If an order does not pass the security checks in place then we will contact the card holder to confirm whether the order is valid.
When a ring order is placed, a ring size must be chosen. From time to time we may not have stock of the specific ring size you require. We try to stock a large quantity of all the rings we sell to avoid this happening, although every now and then the more popular sizes may be out of stock. If we don’t have stock of the ring size you require then we will still aim to fulfill your order within the delivery time stated. If we cannot fulfill your order within this time frame then we will contact you to discuss the options available to you.